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Ministry of Public Service and Administrative Reforms

Downloads

Downloads
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Administrative Reforms Division​ (ARD)

                                                     Circulars

​ Quality Counter/Customer Se​rvices​​ ​​

Code of Ethics 2020 for Public Officers​​

Customer Charter 2016

Customer Charter 2008

Guidelines for the elaboration of Customer Charter 2016

Website Update Request Form​​​​​​​

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                                                    Publications

Circular Note No 1 of 2011 - Scheme for partial Sponsorship for Post 

​​Guidelines and Participation Form for Public Service Excellence Award 2016

​Guidelines and Participation form for Public Service Excellence Award 2012

​Award Ceremony Speeches - Public Service Excellence Award 2012

Sustainable Development through Organizational Excellence PSEA Magazine 2009

​​Public Sector Collaborative Research Grant Scheme (PUSCRGS)

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​​​​Human Resource Development Division (HRDD)​​

                                                    Circulars

Circular Letter No 57 of 2025 - Medical Examination Officers nominated for overseas training​

Circul​ar Letter No 41 of 2016 - Nominations for O​verseas Training /Seminars/Workshops/Study Tours​

Circular Letter No 10 of 2017- Ministry of Finance, Economic Planning and Developm​ent​

Note: contents of this circular is subject to any update by the Ministry of Finance, Economic Development and Planning.  It is recommended that you do liaise with above ministry for latest information​.

​​Circular Letter No 56 of 2017-Nominations for Overseas Training/ Seminar/Workshop/Study Tours

​Circular Letter No 62 of 2017-Nomination for Overseas Training /Seminar/Workshop/Study Tour

​Circular Letter No 59 of 2018 -Nomination for Overseas Training/
Seminar/ Workshop/ Study Tour

Survey Form and Undertaking ​​​


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                                                    Publications

     Report on Training Programmes organised by HRDD


​​​​Human Resource Management Division (HRMD)​​

  •                                    Circulars
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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​HR ​​​​​​​Staff List as at 23 Sep 2026​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
                                   Publications

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    Handbook for Drivers Sep_2026​
    Handbook for Office Auxiliary/Senior Office Auxiliaries May 2025
    Handbook for Management Support Officers Sep 2025​​

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Technical Assistance Programming Section (TAPS)

  •                                    Publications






                                   Publications

​Application Form Japan (JICA)

ABE Initiative 

SDGs Africa Master

SDGs Africa PHD​​

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Performance Management System (PMS)

 Documents

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Performance Management Forms:


                   2025





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Performance Management Appeal Form  2020

​Performance Improvement Plan and Guidance Notes​ 2020​

Performance Appraisal Interim Report (PAIR) 2017

PIP Guidance Notes 

​Performance Improvement Plan and Guidance Notes

Performance Appraisal Interim Report​

Performance Appraisal Form (General)​​​
Performance Appraisal Form (Workmen’s Group)​​

Report on Fitness ​

Guide to use PDF file (Report on Fitness)​



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                                 Publications

  Annex: Amendment to Appeal Process 2014


​​​The Occupational Health and Safety Unit​

                                                         Safety and Health Policy
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OSH Policy Statement

Practical Guide on Occupational Safety and Health Management System

Achievement for Activities - ​​July 2019 – June 2​020

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                                                         Training Programmes
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  1. Safety and Health in the workplace for Newly Recruited MSOs (October 2020)

  2. Workplace Safety for CS, SWPOs and WPOs (October 2020)

  3. A Practical Approach for Safety and Health for OMEs (November 2020)​

  4. Training on Safety and Health for Internal Control Cadre of the MOFED


                                                         Fire Drill Excersises
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​Fire Drill 10/09/20
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                                                         Publications
                                                    

Health and Safety fo​​r Women at the Workplace

​A quick guide to safety and health committees​

​General reparedness and Response to Covid-19

​Safety and Health Checklist - ​practical actions  to  be taken onthe resumption of work​

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Public Sector Business Transformation Bureau (PSBTB)​

                                                         Circulars
                                                    

​Health and Safety for Women at the Workplace​​​

Circular Letter No 107 of 2018 - Public Sector Business Transformation Strategy - Action Plan Progress Report
Annex: Action Plan - Progress Report​

​Circular Letter No 91 of 2018 -

Public Sector Business Transformation Strategy -Action Plan

Circular Letter No 34 of 2018 - 

Public Sector Business Transformation Strategy - Action Plan​

Annex I: Action Plan in the context of the Public Sector Business Transformation (PSBT) StrategyAnnex II: Workplan for Transformation Implementation Committee​

Letter Issued to Supervising Officers

Circular Letter No 01 of 2018 - Implementation of Public Sector Business Transformation Strategy/Plan Transformation Implementation Committee (TIC)

Circular Letter No 90 of 2017 - Implementation of Public Sector Business Transformation Strategy/Plan

Annex B: Public Sector Business Transformation - Implementation Pillars​

Annex C: Human Resource Management - Concept Paper​​

Circular Letter No 80 of 2017 - Public Sector Business Transformation Strategy​​
                                                         Publications
                                                    

Guidelines and Participation Form for Public Service Excellence Award 2016

Guidelines and Participation Form for Public Service Excellence Award 2016

​ Smart Process Manual 2022 - Part I
Smart Process Manual 2022 - Part II
Smart Process Manual 2022 - Part III​



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​​Civil Service Library and Documentation Unit


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Computerised Registry System(CRS)
                                          Request Forms
                                                   

CRS Request ​Access Form​​​

​CRS Request​ Access Form​​​​​

                                          User Manuals/Guidelines


Registry Manual (including ​Computerised Registry)​   ​     

Files Retention Policy​​                    



Electronic Attendance System (EAS)
                                         Request Forms
                                                    

​​​Reporting Problem​

Access To EAS​​

Access to EAS​​
Maintain Schedule

      Code Template​​
Code Request Form
                                          User Manuals/Guidelines
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​User Manual Version 2.0   ​
​​ETR User Guide​
​Register Attendance Using Password​​


​Management Information System

​MIS Pamphlet​

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Report and Publications
                                         Reports/Publications​

PRB Report 2026 : 

2026 PRB Report Vol 1

Conversion

2026 Civil Service Report

2026 PRB_Report_Local Authorities

2026 PRB_Report Parastatal Bodies

2026 PRB_Report Rodrigues Regional Assembly​

 

                                                  

​​​​Annual Report for 2018-2019 and 2019-2020 ​​

​​Performance Management in the Civil Service

e-Newsletter Issue 1 - July 2020​

Pay Research Bureau Report 2016
Addendum Report 2016

Custom​er Satisfaction Survey July 2016​
                                          Reports/Publications

  
​​Guidelines for the Elaboration of Customer Charter 2016​
Customer Charter 2020
Quality Counter/Customer Services
Handbook for the Drafting of Schemes of Service
Code of Ethics 2020
Anti-Corruption Policy​
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