Skip Ribbon Commands
Skip to main content

Public Sector Business Transformation Bureau (PSBTB)

Public Sector Business Transformation Bureau (PSBTB)
​​​​​​​​​​​​​​​​​​

Officer-in-Charge

Mr. S. Ramgolam

Assistant Director,

Public Sector Business Transformation Bureau

 

Address:

Level 10, SICOM Building 2,

Port Louis, Mauritius

Tel: (230) 405 4116

Fax: (230) 211 5047

Email: 

 

Public Sector Business

Transformation Bureau (PSBTB)

Email: 


                   Manuals     ​                   ​ 

Smart Process Manual 2022 - Part I

Smart Process Manual 2022 - Part II

Smart Process Manual 2022 - Part III​


​                   Circulars

Circular Letter No 81 of 2019 - Public Sector Business Transformation Strategy


Circular Letter No 107 of 2018 - Public Sector Business Transformation Strategy - Action Plan Progress Report

 
Circular Letter No 91 of 2018 -Public Sector Business Transformation Strategy - Action Plan

Circular Letter No 34 of 2018 - Public Sector Business Transformation Strategy - Action Plan

Annex I: Action Plan in the context of the Public Sector Business Transformation (PSBT) Strategy

Annex II: Workplan for Transformation Implementation Committee
 

Circular Letter No 01 of 2018 - Implementation of Public Sector Business Transformation Strategy/Plan Transformation Implementation Committee (TIC)
 

Circular Letter No 90 of 2017 - Implementation of Public Sector Business Transformation Strategy/Plan


  
​                   ​ ​

Public Sector Business Transfor​mation Strategy 

Government has approved a Public Sector Business Transformation Strategy (PSBTS) in October 2017. The PSBTS was developed with the assistance of the Commonwealth and its main objective is to prepare and equip the Public Sector to remain efficient, resilient and responsive in order to face a complex and highly competitive global landscape by leveraging on innovati​​ve technologies, lean and smart processes and a fit-for-purpose organisational structure.


​The PSBTS is built around Implementation Pillars grouped in 10 thematic areas which are:​​​

​​1
Growth and Development
​2
Business Transformation
​3
​Innovation and Acceleration
​4
Digital Transformation
​5
Smart Process
​6
Strong Governance and Institutional Arrangements
​7
Performance
​8
Capacity Building and Capability Development
​9
Implementation
​10
Public/Customer Satisfaction: The Bottom Line.

The 10 Implementation Pillars has to guide the process of effective transformation and implementation of the PSBTS. Each Pillar has corresponding actions and/or deliverables that serve as guidelines. The Pillars are the indicators and benchmarks on which progress, performance and results will be monitored. The bottom line is to offer superior Government services to the citizens and the business community. The end result is to b​ring about a positive impact on socio-economic growth and that development is at the heart of our policies, programmes, actions and activities​.


Public ​Sector Business Transformation Bureau

The Public Sector Business Transformation Bureau (PSBTB), which operates under the aegis of the Ministry of Public Service, Administrative and Institutional Reforms, has been set up in May 2019 in line with the PSBTS. The PSBTB has the ambition to be the main catalyst of Government's transformation agenda, contributing to the creation of a new model for the Mauritius Public Service aligned to a common purpose, vision, sense of belonging, behaviour and goals.


Main Objectives of the PSBTB

​​​• 
To drive, coordinate, evaluate and monitor the Business Transformation Programmes, Initiatives and Processes in the Public Service;
​​​​• 
​To strenghen institutional effectivemenes, capacity and response for transformation, improvement and innovation;
​​​​• 
​​To provide guidance​ and support to Ministries and the Transformation Implementation Committee (TIC);
​​​​• 
​To support the National Planning and Results Committee (NPRC);​ and
​​​​• 
To work in close collaboration with the High Powered Committee​ (HPC).


The Transformation Implementation C​ommittee

The Transformation Implementation Committee (TIC) set up in Ministries and Departments oversee, monitor and evaluate the development and implementation of their respective Business Transformation Initiatives a​nd Action Plan in line with the PSB​TS. The TIC reports to Nationa​l Planning and Results Committee (NPRC)​.


The National Planning and Results Committee

The Nationa​l Planning and Results Committee (NPRC) oversees and monitors the integrated planning, resourcing and delivery of the Government's mandate, priorities, public sector business transformation and other issues of national importance, creating a joint ownership model for implementation, action and results and to develop the public sector into a continuously evolving world class Public Service. The NPRC is chaired by Secretary for Public Service and reports to the High Powered Committee (HPC) under the chair of the Secretary to Cabinet and Head of the Civil Service.


The High Powered Committee

The High Powered Committee (HPC) oversees the effective and timely implementation of the PSBTS by ensuring a joint ownership model for implementation, action and results and to develop and position the public sector into a continuously evolving, world class Public Service. The HPC is chaired by Secretary to Cabinet and Head of the Civil Service and reports to the Prime Minister.​​


Management Information System

​A Management Information System (MIS) has been implemented by this Ministry and it provides and  online platform for all Ministries and Departments to better m​anage the operations of the TICs. The  system is centrally hosted on the Government Online Centre (GOC) and accessible only via the Government Intranet Network System (GINS). The URL to access the system is: https://publicservice.govmu.or​g/tic/login.php




​​
              ​
The MIS aims at:

1

​Supporting Transformation Implementation Committees (TICs) in managing Meetings, Actions Plans and Business Transformation Initiatives (BTIs);

​2

​​Setting Key Performance Indicators (KPIs) related to Public Sector Business Transformation Bureau (PSBTB);

​3

​Constantly updating the composition of the TICs set up in Ministries and Departments;

4

​Enabling the PSBTB to follow up and advise on the implementation of the BTIs in Ministries and Departments;

​5

​Enabling data analytics for evidence based planning;

​6

​Generating reports for enhanced decision-making; and

​7

​Providing a useful tool for the proper conduct of the National Planning and Results Committee (NPRC) and the High Powered Committee (HPC) meetings.