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Public Service Excellence Award
​​​​​​​​​​​​​​

​Launched in October 2006, the Public Service Excellence Award (PSEA) Scheme will on a yearly basis, honour and recognise Ministries/Departments or Units/Divisions that have excelled in adopting innovative management approaches and made visible breakthrough in service delivery.  Its main objective is to promote a performance-oriented, responsive, customer-friendly and accountable public service.

The PSEA’s structure and processes were changed in 2018.  Now, the participating organisations are requested to submit a well-defined Best Practice that has contributed to make substantial changes/improvements in management practices inspired by a combination of any of the ten pillars of the Public Sector Business Transformation Strategy.

The ten pillars are:
1.       Growth and Development
2.       Business Transformation
3.       Innovation and Acceleration
4.       Digital Transformation
5.       Smart Process
6.       Strong Governance and Institutional arrangements
7.       Performance
8.       Capacity Building and Capability Development
9.       Implementation
10.     Customer Satisfaction: The Bottom line
The best three submissions will receive the Gold, Silver and Bro​nze Awards in order of merit. 


The Winners will also be offered cash prizes as follows:

Gold Award          

Silver Award           

Bronze Award        


                                                          2022 - A Citizen-Centric Public ServiceTo Accelerate Socio-Economic Development​                                                                                       

The Public Service Excellence Awards 2022 organised by The Ministry of Public Service, Administrative and Institutional Reforms on Friday 17th of March 2023 at ​Caudan Arts Centre, Port Louis.

The objective of the Public Service Excellence Awards is to provide public institutions with the necessary tool to continuously improve ways of doing business to achieve higher productivity and enhance quality of public services and aims at promoting a performance-oriented, responsive, customer-friendly and accountable public service.

​The winners for this year's edition are :

 ​GOLD AWARD 2022


MINISTRIES/DEPARTMENTS:
Coronary Care Unit - Dr A. G. Jeetoo Hospital​

DISCIPLINED FORCES:
Fire Safety Division

LOCAL AUTHORITIES:
​City Council of Port Louis​

SILVER AWARD 20​22

MINISTRIES/DEPARTMENTS:
Computer Emergency Response Team of Mauritius (CERT-MU)

DISCIPLINED FORCES:
Mauritius Prison Service

LOCAL AUTHORITIES:
Association of Urban Authorities
​​

BRONZE AWARD 2022

MINISTRIES/DEPARTMENTS:
National Assembly  

DISCIPLINED FORCES:
      (1)   Patrol Vessels Squadron - NCG  
(2)   Police Crime Prevention Unit

LOCAL AUTHORITIES
District Council of Savanne

 

 


                                                                                                     2021- THE PUBLIC SERVICE EXCELLENCE AWARDS                                                                                           

The Public Service Excellence Awards 2021 organised by The Ministry of Public Service, Administrative and Institutional Reforms on Friday 27th of May 2022 at La Scala Conference Hall, Caudan Arts Centre, Port Louis.

The objective of the Public Service Excellence Awards is to provide public institutions with the necessary tool to continuously improve ways of doing business to achieve higher productivity and enhance quality of public services and aims at promoting a performance-oriented, responsive, customer-friendly and accountable public service.

​The winners for this year's edition are :

 ​GOLD AWARD 2021


MINISTRIES/DEPARTMENTS:
Non-Communicable Disease, Health Promotion and Research Unit​

DISCIPLINED FORCES:
Mauritius Police Force

LOCAL AUTHORITIES:
Association of Urban Authorities

SILVER AWARD 20​21​

MINISTRIES/DEPARTMENTS:
Spine Unit, Victoria Hospital

DISCIPLINED FORCES:
Coromandel Fire Station

LOCAL AUTHORITIES:
Municipal Council of Curepipe​​

BRONZE AWARD 2021

MINISTRIES/DEPARTMENTS:
(1)  Ebène (Girls) State Secondary School
(2)  Planning Division, Ministry of Housing and Land Use Planning

DISCIPLINED FORCES:
Mauritius Prisons Service

SPECIAL AWARDS 2021 Human Resource : Dr A.G. Jeetoo Hospital  (HR Section)

Occupa​tional Safety and Health: Maritime Air Squadron​

2020 - Managing the COVID-19 Pandemic

Gold Award​ Winner​

      ​Ministry of Health and Wellness

​Silver Award Winner

     1. Mauritius Police Force

     2. Association of Urban Authorities

     3.Association of District Councils

 ​
                        ​    ​         2018 - Embracing Innovative Technologies and P​rocesses for Public Service Enhancement

Gold Award​ Winner​

1 .  Sebastopol State Secondary School

2 . Flacq Haemodialysis Unit  ​

​Bronze Award Winner

     ​Forensic Science Laboratory​

​Special Award Winner

     ​Special Operations Division, Coromandel Fire Station
​9 Finalists of the PSEA 2018  (listed in no particular order)

1 . Citizen Support Unit

Entry Document

2 . Entomology Division

Entry Document

3 . ​Flacq Haemodialysis Unit
Entry Document
4 . ​Forensic Science Laboratory Entry Document ​
5 . ​Mauritius Hydrographic Service
Entry Document 
6 . ​National Coast Guard Operations Room  MRCC Mauritius
Entry Document 
7 . Prof Hassan Raffa State Secondary School
Entry Document
8 . ​Sebastopol State Secondary School
Entry Document ​
9 . ​Special Operations Division Coromandel Fire Station
Entry Document 

 

                2017 - Fostering Creativity and Innovation to Better Respond to Citizen’s Need

Gold Award Winner

      Coronary Care Unit, Dr Abdool Gaffoor Jeetoo Hospital

​Silver Award Winner

    ​  Citizen Support Unit, Prime Minister's Office

Bronze Award Winner

​      Operations Room, National Coast Guard     

Special Award Winner

​      Sebastopol State Secondary School​

10 Finalists of the PSEA 2017  (listed in no particular order)​





1 . Coronary Care Unit, Dr Abdool Gaffoor Jeetoo Hospital

Entry Document

2 . ​Citizen Support Unit, Prime Minister’s Office

Entry Document

3 . ​Operations Room, National Coast Guard

Entry Document

4 . Sebastopol State Secondary School

Entry Document 

​5 . Police Family Protection Unit

Entry Document

6 . ​Gastroenterology Department, Sir Seewoosagur

      Ramgoolam National Hospital

Entry Document

7 . ​Port Louis Fire Station

Entry Document

8 . ​Pailles State Secondary School

Entry Document 

9 . ​Flacq Haemodialysis Unit, Flacq Hospital

Entry Document 

10 . ​Entomology Division

Entry Document 


                2016 - Excellence - doing ordinary things extraordinarily well

Grand Winner 

1 . Sir Leckraz Teelock StateSecondary School

​2 . La Tour Koenig Police Station

Sub Category Awards


​Customer Centred Delivery

     Civil Status Division

​Leadership and Team Spirit

​     Flacq Haemodialysis Unit

​Efficiency and Effectiveness

1 . ​Main Control Room, Mauritius
​2 . Fire  and Rescue Service​

​Innovation & Improvement

​     Gastroenterology Department, SSRN Hospital

          

                2015 - Creativity and Innovation to improve Public Service Delivery​

Grand Winner   

1 . ​Sir Abdool Razack Mohamed State 

2 . ​​Secondary School

​Sub Category Awards


​Customer Centred Delivery

    ​La Tour Koenig Police Station

​Leadership and Team Spirit

    ​Flacq Haemodialysis Unit

​Efficiency and Effectiveness

    ​Sir Leckraz Teelock State Secondary School

​Innovation & Improvement 

    ​Forensic Science Laboratory

Special Jury Award

    ​La Tour Koenig Police Station

​Special Chairperson's Award

    ​Diabetes Foot Care Unit, SSRN Hospital

Special Mention In 

​Customer Centred Delivery

    ​Grand Bay National Coast Guard

​Leadership and Team Spirit

    ​Maritime Air Squadron

​Efficiency and Effectiveness

    ​Police Information and Operations Room

​Innovation & Improvement

    ​Entomology Division


                2014 - Leading the Public Service to higher productivity

Grand Winner   

​    Registrar General's Department 
​Sub Category Awards

Customer  Centred Delivery ​
​​    Gastro – Intestinal Endoscopy Unit, SSRN Hospital
Leadership and Team Spirit 
​    Sir L. Teeluck State Secondary School
Efficiency and Effectiveness    
​    Case Noyale Social Welfare Centre
Innovation & Improvement 
    ​Registrar General's Department

​Special Jury Award

1. ​Flacq Haemodialysis Unit
2. Entomology Division

Special Mention In​

Customer Centred Delivery
​    Mauritius Business Growth Scheme Unit
Leadership and Team Spirit    
    Mauritius Fire and Rescue Service
Efficiency and Effectiveness
    ​Forensic Science Laboratory
Innovation & Improvement
    ​Sir Abdool Razack State Secondary School


  2013  - ​The Winners
Grand Winner
   

    Mauritius Prison Service​

1. ​Assay Office - Customer Focus

2. Companies Division – Leadership and Team Spirit  ​

3. National Coast Guard Headquarters & Operations Room and Maritime 

4. Air Squadron – Effectiveness and Efficiency  

5. Department of Neurosurgery, Victoria Hospital – Innovation and 

    Improvement  


​Special Jury Award

    Gastro - Intestinal Endoscopy Unit, SSRN Hospital 

​Special Mention

​1. National Archives Department  

2. Forensic Science Laboratory

3. Home Economics Production Centre, Plaine des Papayes

​  2012 - ​The Winners
Grand Winner   

    Mauritius Prison Service​

Awards in the Sub categories  

​    Assay Office - Customer Focus
    Companies Division – Leadership and Team Spirit 
    National Coast Guard Headquarters &​ Operations Room and Maritime Air Squadron –      Effectiveness and Efficiency  ​​
    Department of Neurosurgery, Victoria Hospital – Innovation and Improvement 

Special Mentions 
    Gastro - Intestinal Endoscopy Unit, SSRN Hospital
Special Jury Award

1. National Archives Department  
2. Forensic Science Laboratory​
3. Home Economics Production Centre, Plaine des Papayes​

       

2011 -The Winners​

Grand Winner​

    ​​Droopnath Ramphul State College

Customer Focus Award

    ​Lady Sushil Ramgoolam Mediclinic

​Effectiveness and Efficiency Award

    ​Companies Division

​Innovation and Improvement Award

​    Police Planning and Reforms Unit

​Leadership and Team Spirit Award

    ​Mauritius Prisons Services

Special Jury Award

    ​Police Planning and Reforms Unit

​Special Mention in Customer Focus

​    Nuclear Medicine Department

Special Mention in Innovation and Improvement

    ​Energy Services Division

​Special Mention in Leadership and Team Spirit NGG

    ​Headquarters







Souvenir Magazines of the Public Service Excellence Awards can be downloaded as follows:


​​Year 2018: Souvenir Magazine - Public Service Excellence Award 2017

Year 2017: Souvenir Magazine - Public Service Excellence Award 2016

Year 2015: Souvenir Magazine - Public Service Excellence Award 2015

Year 2014: Souvenir Magazine - Public Service Excellence Award 2014

Year 2013: Souvenir Magazine - Public Service Excellence Award 2013​

Year 2012: Souvenir Magazine - Public Service Excellence Award 2012

Year 2009: Souvenir Magazine - Public Service Excellence Award 2009

Year 2008: Souvenir Magazine - Public Service Excellence Award 2008

Year 2007: Souvenir Magazine - Public Service Excellence Award 2007
Year 2006: Souvenir Magazine -Public Service Excellence Award 2006