Launched in October 2006, the Public Service Excellence Award (PSEA) Scheme will on a yearly basis, honour and recognise Ministries/Departments or Units/Divisions that have excelled in adopting innovative management approaches and made visible breakthrough in service delivery. Its main objective is to promote a performance-oriented, responsive, customer-friendly and accountable public service.
The PSEA’s structure and processes were changed in 2018. Now, the participating organisations are requested to submit a well-defined Best Practice that has contributed to make substantial changes/improvements in management practices inspired by a combination of any of the ten pillars of the Public Sector Business Transformation Strategy.
The ten pillars are:
1. Growth and Development
2. Business Transformation
3. Innovation and Acceleration
4. Digital Transformation
5. Smart Process
6. Strong Governance and Institutional arrangements
7. Performance
8. Capacity Building and Capability Development
9. Implementation
10. Customer Satisfaction: The Bottom line | The best three submissions will receive the Gold, Silver and Bronze Awards in order of merit.
The Winners will also be offered cash prizes as follows:
Gold Award
Silver Award
Bronze Award
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2022 - A Citizen-Centric Public ServiceTo Accelerate Socio-Economic Development
The Public Service Excellence Awards 2022 organised by The Ministry of Public Service, Administrative and Institutional Reforms on Friday 17th of March 2023 at Caudan Arts Centre, Port Louis.
The objective of the Public Service Excellence Awards is to provide public institutions with the necessary tool to continuously improve ways of doing business to achieve higher productivity and enhance quality of public services and aims at promoting a performance-oriented, responsive, customer-friendly and accountable public service.
The winners for this year's edition are :
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 GOLD AWARD 2022
| MINISTRIES/DEPARTMENTS:
Coronary Care Unit - Dr A. G. Jeetoo Hospital
DISCIPLINED FORCES:
Fire Safety Division
LOCAL AUTHORITIES:
City Council of Port Louis |
 SILVER AWARD 2022 |
MINISTRIES/DEPARTMENTS:
Computer Emergency Response Team of Mauritius (CERT-MU)
DISCIPLINED FORCES:
Mauritius Prison Service
LOCAL AUTHORITIES:
Association of Urban Authorities
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 BRONZE AWARD 2022
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MINISTRIES/DEPARTMENTS:
National Assembly
DISCIPLINED FORCES:
(1) Patrol Vessels Squadron - NCG
(2) Police Crime Prevention Unit
LOCAL AUTHORITIES
District Council of Savanne
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2021- THE PUBLIC SERVICE EXCELLENCE AWARDS
The Public Service Excellence Awards 2021 organised by The Ministry of Public Service, Administrative and Institutional Reforms on Friday 27th of May 2022 at La Scala Conference Hall, Caudan Arts Centre, Port Louis.
The objective of the Public Service Excellence Awards is to provide public institutions with the necessary tool to continuously improve ways of doing business to achieve higher productivity and enhance quality of public services and aims at promoting a performance-oriented, responsive, customer-friendly and accountable public service.
The winners for this year's edition are :
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GOLD AWARD 2021
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MINISTRIES/DEPARTMENTS:
Non-Communicable Disease, Health Promotion and Research Unit
DISCIPLINED FORCES:
Mauritius Police Force
LOCAL AUTHORITIES:
Association of Urban Authorities |
SILVER AWARD 2021 |
MINISTRIES/DEPARTMENTS:
Spine Unit, Victoria Hospital
DISCIPLINED FORCES:
Coromandel Fire Station
LOCAL AUTHORITIES:
Municipal Council of Curepipe |
BRONZE AWARD 2021
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MINISTRIES/DEPARTMENTS:
(1) Ebène (Girls) State Secondary School
(2) Planning Division, Ministry of Housing and Land Use Planning
DISCIPLINED FORCES:
Mauritius Prisons Service
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SPECIAL AWARDS 2021 |
Human Resource : Dr A.G. Jeetoo Hospital (HR Section)
Occupational Safety and Health: Maritime Air Squadron
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2020 - Managing the COVID-19 Pandemic
Gold Award Winner
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Ministry of Health and Wellness |
Silver Award Winner
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1. Mauritius Police Force 2. Association of Urban Authorities
3.Association of District Councils
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2018 - Embracing Innovative Technologies and Processes for Public Service Enhancement
Gold Award Winner
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1 . Sebastopol State Secondary School
2 . Flacq Haemodialysis Unit |
Bronze Award Winner
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Forensic Science Laboratory
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Special Award Winner
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Special Operations Division, Coromandel Fire Station
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9 Finalists of the PSEA 2018 (listed in no particular order)
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2017 - Fostering Creativity and Innovation to Better Respond to Citizen’s Need
Gold Award Winner
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Coronary Care Unit, Dr Abdool Gaffoor Jeetoo Hospital
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Silver Award Winner
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Citizen Support Unit, Prime Minister's Office
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Bronze Award Winner
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Operations Room, National Coast Guard
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Special Award Winner
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Sebastopol State Secondary School
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10 Finalists of the PSEA 2017 (listed in no particular order)
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1 . Coronary Care Unit, Dr Abdool Gaffoor Jeetoo Hospital
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2 . Citizen Support Unit, Prime Minister’s Office
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3 . Operations Room, National Coast Guard
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4 . Sebastopol State Secondary School
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5 . Police Family Protection Unit
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6 . Gastroenterology Department, Sir Seewoosagur
Ramgoolam National Hospital
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7 . Port Louis Fire Station
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8 . Pailles State Secondary School
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9 . Flacq Haemodialysis Unit, Flacq Hospital
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2016 - Excellence - doing ordinary things extraordinarily well
Grand Winner
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1 . Sir Leckraz Teelock StateSecondary School
2 . La Tour Koenig Police Station |
Sub Category Awards
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Customer Centred Delivery
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Civil Status Division
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Leadership and Team Spirit
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Flacq Haemodialysis Unit
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Efficiency and Effectiveness
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1 . Main Control Room, Mauritius
2 . Fire and Rescue Service
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Innovation & Improvement
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Gastroenterology Department, SSRN Hospital
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2015 - Creativity and Innovation to improve Public Service Delivery
Grand Winner
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1 . Sir Abdool Razack Mohamed State
2 . Secondary School
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Sub Category Awards
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Customer Centred Delivery
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La Tour Koenig Police Station
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Leadership and Team Spirit
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Flacq Haemodialysis Unit
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Efficiency and Effectiveness
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Sir Leckraz Teelock State Secondary School
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Innovation & Improvement
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Forensic Science Laboratory
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Special Jury Award
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La Tour Koenig Police Station
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Special Chairperson's Award
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Diabetes Foot Care Unit, SSRN Hospital
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Special Mention In
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Customer Centred Delivery
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Grand Bay National Coast Guard
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Leadership and Team Spirit
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Maritime Air Squadron
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Efficiency and Effectiveness
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Police Information and Operations Room
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2014 - Leading the Public Service to higher productivity
Grand Winner |
Registrar General's Department
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Sub Category Awards
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Customer Centred Delivery
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Gastro – Intestinal Endoscopy Unit, SSRN Hospital
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Leadership and Team Spirit
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Sir L. Teeluck State Secondary School
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Efficiency and Effectiveness
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Case Noyale Social Welfare Centre
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Innovation & Improvement
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Registrar General's Department
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Special Jury Award
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1. Flacq Haemodialysis Unit
2. Entomology Division
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Special Mention In
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Customer Centred Delivery
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Mauritius Business Growth Scheme Unit
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Leadership and Team Spirit
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Mauritius Fire and Rescue Service
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Efficiency and Effectiveness
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Forensic Science Laboratory
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Innovation & Improvement
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Sir Abdool Razack State Secondary School
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Grand Winner
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Mauritius Prison Service
1. Assay Office - Customer Focus
2. Companies Division – Leadership and Team Spirit
3. National Coast Guard Headquarters & Operations Room and Maritime
4. Air Squadron – Effectiveness and Efficiency
5. Department of Neurosurgery, Victoria Hospital – Innovation and
Improvement
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Special Jury Award
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Gastro - Intestinal Endoscopy Unit, SSRN Hospital
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Special Mention
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1. National Archives Department
2. Forensic Science Laboratory
3. Home Economics Production Centre, Plaine des Papayes |
Grand Winner
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Mauritius Prison Service
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Awards in the Sub categories
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Assay Office - Customer Focus
Companies Division – Leadership and Team Spirit
National Coast Guard Headquarters & Operations Room and Maritime Air Squadron – Effectiveness and Efficiency
Department of Neurosurgery, Victoria Hospital – Innovation and Improvement
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Special Mentions
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Gastro - Intestinal Endoscopy Unit, SSRN Hospital
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Grand Winner |
Droopnath Ramphul State College
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Customer Focus Award
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Lady Sushil Ramgoolam Mediclinic
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Effectiveness and Efficiency Award
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Companies Division
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Innovation and Improvement Award
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Police Planning and Reforms Unit
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Leadership and Team Spirit Award
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Mauritius Prisons Services
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Special Jury Award
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Police Planning and Reforms Unit
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Special Mention in Customer Focus
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Nuclear Medicine Department
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Special Mention in Innovation and Improvement
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Energy Services Division
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Special Mention in Leadership and Team Spirit NGG
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Headquarters
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Souvenir Magazines of the Public Service Excellence Awards can be downloaded as follows:
