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Ministry of Civil Service and Administrative Reforms A professional public service committed to excellence

09 - 18 December 2002

Training Programmes for Office Attendants
 
The Ministry of Civil Service Affairs and Administrative Reforms, in collaboration with the Hotel School of Mauritius, has organised the following training programmes for a first batch of 68 Office Attendants at the Hotel School, Ebène from 30 September to 4 October, 2002:
 
(i) a two-day programme on welcoming Guests/Reception and Deportment/Grooming.
 
(ii) a one-day programme on Tea/Coffee service.
 
The training programme is in line with the strategic objectives highlighted in the Ministry’s Action Plan 2001-2003 “Towards the Modernisation of the Public Service” which focus on the development of a customer-oriented approach to provide cost-effective and timely services to the public.
 
The objectives of the programme were to provide adequate training to the Office Attendants to:
  • enhance their personal effectiveness in the discharge of their duties and functions;
  • groom them in reception duties, good stewardship and customer care; and
  • improve their abilities and skills in tea/coffee service