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Ministry of Civil Service and Administrative Reforms A professional public service committed to excellence

07 July 2004

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Training in Counter Services/Customer Care
07 July - 17 September 2004
A training in Counter Services/Customer Care for 323 public officers from different Ministries/Departments was organized at the Lecture Theatre of the Ministry of Civil Service Affairs and Administrative Reforms from 07 July to 17 September 2004.
The objectives of the programme were:
  • To make participants conscious of their role as front desk officers
  • To enable them to communicate an attitude of "quality service"
  • To groom them in reception duties, good stewardship and customer care
  • To help them develop their interpersonal and communication skills and the right mindset in the discharge of their duties
The topics covered were:
  • The concept of Counter Services/ Quality Counter Services
  • Corruption and Corruption Offences
  • Deportment and Grooming
  • Public Contact Standards
  • Customer Care
  • Customer Feedback System
  • Ethics in the Public Service
  • Administrative Reforms
  • Stress Management
  • Oral Communication and Listening Skills
  • Reception Duties
  • Key Functions of Ministries and Departments
  • The Citizen and the State: The Citizen as Customer