Administrative Reforms Division
A professional public service committed to excellence.
To instill a culture of excellence by:
- Being a driver and facilitator of change and innovation for the Civil Service.
- Facilitating the continuous professional development and growth of human resources in the Civil Service.
- Supporting the creation of the necessary conditions and a conducive work environment to inspire and improve the morale of Public Officers.
- Promoting an ethical culture and accountability in the Civil Service.
- Spearheading administrative reforms to enable the delivery of timely and quality services.
Objectives of the Division
The overarching objective of Administrative Reforms is to develop a performance-oriented and customer-centric culture in the public service based on innovation and improved methods to deliver quality public service.
- To plan & design new administrative reform initiatives for the public service.
- To develop implementation strategies for administrative reforms.
- To establish links with Ministries/Departments so as to facilitate administrative reforms.
- To assist in identifying training needs and capacity building programmes for the implementation of reforms.
- To conduct seminars & workshops on administrative reforms.
- To monitor administrative reform initiatives undertaken by Ministries/Departments.
- To evaluate impact of reforms initiatives, assess feedback and improve upon administrative reforms processes.
- To promote research & development geared towards improving efficiency of the public sector.
- To benchmark on administrative reforms initiatives at national and international levels to keep track of, adopt & promote best practices.
Administrative Reforms Initiatives (ARD)
- Code of Ethics
- Ethics Online Corner
- ISO Certification as per MS ISO 9001:2008
- Improvement of Counter/Customer Services
- Mystery Shopping
- Public Service Excellence Award
- Reforms Units
- Capacity Building
- Information on Reforms Initiatives
- Updating of Website of Ministry
- Reforms Steering Council
- Public Sector Re-Engineering Bureau (PSRB)
- Reforms Cells
- Modernisation of Civil Service:
Human Resource Management Information System (HRMIS)
Computerised Registry System (CRS)
Electronic Attendance System (EAS)
- Welfare Activities:
Coordination of Welfare Activities for Public Officers of this Ministry
Coordination of Welfare Activities for Public Officers through the Public Officers' Welfare Council
Code of Ethics
The Administrative Reforms Division undertakes to promote and instill ethical conduct among public officers through sensitisation on the Code of Ethics for Public Officers to ensure greater accountability and transparency. The Code of Ethics for Public Officers emphasizes the importance of a responsible, responsive and caring public service and is intended to promote effective administration and responsible behaviour. The code provides guidance for appropriate behaviour in a variety of circumstances. It lays down a set of principles and guidelines which aim at promoting a high standard of conduct and behaviour in the public service. The Code applies to all officers irrespective of grade or rank. It complements existing rules and regulations. The Code of Ethics can be downloaded by clicking the link below:
Code of Ethics (2016)
Code of Ethics (2010)
Launching Ceremony of the new Code of Ethics for Public Officers
Ethics Online Corner
The Ethics Online Corner has been developed in collaboration with the Independent Commission against Corruption (ICAC) to sustain an ethical culture in the public service. It is meant to be a focal point on ethics and provides easy access to both public officers and the public at large to an array of reference materials on ethics, integrity management, corruption and other best practices. The Ethics Online Corner provides valuable information relating to the regulatory framework and management of ethics.
It can be accessed at http://ethicscorner.govmu.org or from the Ministry's website at http://civilservice.govmu.org.
Improvement of Counter/Customer Services
In line with the vision of Government of “Putting People First” and to meet the growing demand for better quality and timely services, the Administrative Reforms Division has launched this scheme to enhance the level of Counter/Customer services provided.
The Administrative Reforms Division endeavours to encourage Ministries / Departments to upgrade their Counter / Customer Services through the adoption of an integrated approach in respect of measures to be taken in front, at and behind counters.
The Administrative Reforms Division undertakes to assess requests made under this scheme, effect site visits and make an appropriate reply to applicants within 1 month of requests being submitted.
Guidelines on "Providing Quality Counter/Customer Services" have been newly published. This user-friendly publication list down simple measures to be taken to ensure the delivery of quality public services.
Guidelines for this scheme can be downloaded by clicking the link below:
Guidelines on Providing Quality Counter/Customer Services
To evaluate the level of public service delivery, a new reform initiative, the Mystery Shopping has been introduced as from August 2007. The standards and levels of service delivery of public service organisations are assessed from the viewpoint of customers. Key aspects evaluated are Staff Behaviour, Physical Environment, Waiting Experience and Service Delivery.
The main objective behind Mystery Shopping is to improve service delivery since weaknesses identified are brought to the attention of top management of the organizations concerned to be addresses and strong points noted can be further capitalized upon.
The Administrative Reforms Division further assists Ministries/Departments to address weaknesses spotted through Customised Training Programmes.
Public Service Excellence Award
Launched in October 2006, the Public Service Excellence Award Scheme will on a yearly basis, honour and recognize Ministries/Departments or Units/Divisions that have excelled in adopting innovative management approaches and made visible breakthrough in service delivery. Its main objective is to promote a performance-oriented, responsive, customer-friendly and accountable public service.
Photographs taken during the Awards Ceremony of the Public Service Excellence Award can be downloaded as follows:
For 2014: Awards Ceremony - Public Service Excellence Award 2014
For 2013: Awards Ceremony - Public Service Excellence Award 2013
For 2012: Awards Ceremony - Public Service Excellence Award 2012
For 2011: Awards Ceremony - Public Service Excellence Award 2011
For 2008: Awards Ceremony - Public Service Excellence Award 2008
For 2007: Awards Ceremony - Public Service Excellence Award 2007
For 2006: Awards Ceremony - Public Service Excellence Award 2006
Magazine issued during the Awards Ceremony of the Public Service Excellence Award can be downloaded as follows:
For 2009: Souvenir Magazine - Public Service Excellence Award 2009
For 2008: Souvenir Magazine - Public Service Excellence Award 2008
For 2007: Souvenir Magazine - Public Service Excellence Award 2007
For 2006: Souvenir Magazine - Public Service Excellence Award 2006
Reforms Units in Ministries/Departments
The Administrative Reforms Division monitors reforms undertake in Ministries/Departments through Heads of Reforms Units.
The Administrative Reforms Division will conduct specific capacity building programmes as and when required to develop skills/ expertise considered necessary for the implementation of reform initiatives by Ministries/ Departments.
The Administrative Reforms Division benchmarks successful reform initiatives and maintains links with other organizations, at national and international levels, so as to keep track of latest development in public management practices.
The Administrative Reforms Division welcomes suggestions for quality improvements in the Civil Service and pledges to acknowledge all suggestions received within 3 days. Meaningful and sound suggestions will be retained for appropriate action and communicated to all concerned.
Information on Reform Initiatives
The Administrative Reforms Division may be contacted for information on the administrative reforms initiatives undertaken in the Civil Service:
Phone No: 405 4100
Fax No: 211 5047